Product scope
Evidence-grounded assistance, with people in control.
SecureViewIQ helps a security team collect approved evidence, identify signals, retrieve trusted context, prioritize work, record decisions, and prepare reports. It does not autonomously block traffic, isolate a host, disable an account, patch software, exploit a vulnerability, or close an incident.
The recommended investigation workflow
Use the same evidence-first sequence whether you begin with an alert, log file, indicator, CVE, or incident description.
- 01Bring in approved evidence
Paste events, upload a supported file, attach a file in Chat Assistant, or describe the observed incident.
- 02Analyze and enrich
Run Log Analysis, inspect indicators, review vulnerability context, or query Ready knowledge documents.
- 03Verify the result
Separate observed facts from generated interpretation. Check source freshness, confidence, citations, and evidence gaps.
- 04Record the analyst decision
Document disposition, investigation findings, response approval, ownership, and any remaining uncertainty.
- 05Respond and report
Carry verified findings into Incident Response and generate an analyst-reviewed report for the intended audience.
Sign in and enter the correct workspace
First-time access
- From the landing page, select Get started.
- Create an account with the requested profile information, or use an available configured sign-in provider.
- Review and accept the Terms of Service and acknowledge the Privacy Policy.
- Complete sign-in. The application opens the authenticated Dashboard after the session is confirmed.
Returning users
- Select Sign in.
- Enter the registered email or username and password, or use an available configured provider.
- Confirm the profile pill shows the expected account before opening saved evidence or incidents.
- Use Logout when finished, especially on a shared device.
Dashboard
Review account-visible risk activity and open the underlying record before acting on a metric.
Metrics, recent alerts, mapped techniques, indicators, incidents, assets, activity, and alert detail.
A live network sensor or proof that every asset and alert in an external environment has been discovered.
- Open Dashboard. Allow the account summary and cards to finish loading.
- Choose the time range. Use Last 24 hours, Last 7 days, or Last 30 days where available, then select Refresh.
- Review the summary. Use counts and trend cards to identify work that needs inspection.
- Open a record. Select an alert or incident and read the Alert Details or linked workspace before drawing a conclusion.
- Search when needed. Use the Dashboard search to find known indicators, logs, incidents, or alerts available to the account.
File Upload
Store a supported file under the right purpose so SecureViewIQ can offer the correct next actions.
- Open File Upload.
- Select Purpose: Log analysis, RAG Knowledge, Incident evidence, Threat intelligence, or General.
- Choose the file. Drag it into the intake area or select Browse. The maximum is 25 MB per file.
- Check the summary. Confirm the displayed filename, extension, size, and selected purpose.
- Select Upload. The service validates the extension, content type, size, and file content before saving it.
- Open Recent. Review the stored file and choose an available next action such as Analyze Log, Open Knowledge, Extract Indicators, or Attach to Incident.
- Review scan status. If malware scanning is configured and the file has not been scanned, use the available scan or retry control before trusting it.
Log Analysis
Parse pasted or uploaded events, identify suspicious patterns, score risk, and map relevant MITRE ATT&CK techniques.
- Open Log Analysis.
- Choose a source type. Use Auto detect unless you know the events are Windows Security, Linux Authentication, Syslog, Firewall, Web Server, JSON, CSV, or Generic Text.
- Add evidence. Paste raw events in Log Intake, or choose a TXT, LOG, JSON, JSONL, or CSV file up to 25 MB.
- Start analysis. Select Analyze Logs for pasted content or Upload and Analyze Logs for a selected file.
- Review the result. Inspect severity, risk score, detected findings, supporting event details, mapped techniques, warnings, and limitations.
- Reopen saved work. Use Analysis History to return to a completed run.
- Continue or export. For a completed analysis, select Enrich & Review Investigation or Export Report.
Analyst review checklist
- Confirm timestamps, source type, and parsing warnings.
- Check that every finding has supporting event evidence.
- Treat a MITRE mapping as behavior context, not proof of attacker intent.
- Investigate false-positive explanations before escalating.
Enrich & Review Investigation
Turn a completed analysis into a review workspace with extracted observables, enrichment, correlation, a timeline, and a draft report.
- Complete a Log Analysis and select it from Analysis History.
- Select Enrich & Review Investigation.
- Queue the investigation if it has not started automatically. Background processing may take time; use Refresh to load the latest state.
- Review extracted observables, supported enrichment, correlated findings, and the investigation timeline.
- Open the draft report and check each conclusion against the linked evidence.
- Approve, revise, or reject proposed items through the available review controls. Retry a failed job only after checking the failure reason.
Chat Assistant / Analyst Copilot
Ask technical security questions, analyze an attached file, and continue source-aware investigation threads.
- Open Chat Assistant and select New chat, or reopen a saved conversation.
- Provide context. State the evidence, environment, question, and desired output. Do not include passwords, API keys, access tokens, or unnecessary sensitive production data.
- Attach a file if needed. Use the paperclip, confirm the selected filename, and add an analysis focus in the message.
- Select Send. Wait for the message and any file triage to complete.
- Verify the answer. Check cited or quoted evidence, assumptions, uncertainty, and recommended next checks.
- Manage the thread. Rename it for the investigation, search saved conversations, or delete it when no longer needed.
Trusted Knowledge / Knowledge Base
Index approved internal or reference documents and answer questions from Ready documents in the selected scope.
Add a document
- In File Upload, choose RAG Knowledge, select a supported file, and upload it.
- Open Knowledge Base and select Add Uploaded Document.
- Select the previously uploaded file, add a clear title, choose a collection, and optionally add a description.
- Select Add to Knowledge Base. Wait while the document moves through extraction, preparation, chunking, and indexing.
- Use the document only after its status is Ready. Open details if processing fails.
Ask a grounded question
- Open the Ask Knowledge tab.
- Enter one specific question.
- Select the document scope and, where useful, a collection.
- Select Ask Question.
- Review the answer together with its source context. If the available sources do not support a claim, treat it as unresolved.
- Use Query History to reopen prior account queries or clear history when appropriate.
Threat Intelligence
Validate indicators, collect available provider context, correlate internal sightings, and record the analyst disposition.
Investigate one indicator
- Open Threat Intelligence → Investigate.
- Leave the type on Auto Detect or select the known type, such as IP, domain, URL, email, hash, CVE, filename, process, registry key, or ASN.
- Enter the exact indicator and select Investigate.
- Review normalization, provider evidence, source freshness, internal sightings, score, confidence, limitations, and proposed next actions.
- Record a disposition and analyst notes only after comparing the external context with internal evidence.
Additional workspaces
Paste up to 100 indicators, one per line, then analyze and review each normalized result.
Create a named list for indicators that require continued tracking; review it periodically.
Search saved context or reopen a previous lookup from its latest stored intelligence state.
Vulnerability Intelligence
Prioritize known CVEs using authoritative and contextual data, including NVD, CISA KEV, FIRST EPSS, asset exposure, and business impact where available.
- Open Vulnerability Intelligence. Check Source health before relying on a recently updated record.
- Search or filter. Enter a CVE, vendor, product, or description; optionally filter by severity or Known exploited and choose a sort order.
- Review the queue. Compare CVSS, EPSS and percentile, exploit signal, contextual risk, and remediation status.
- Open a record. Review Overview, Affected Products, Asset Context, AI Analysis, and Remediation.
- Confirm applicability. Verify the affected product and version against your approved asset inventory or other authoritative internal evidence.
- Prioritize remediation. Use exploitation evidence, exposure, criticality, and compensating controls—not severity alone.
- Track the decision. Document owner, target date, exception, or mitigation through the available workflow.
Current boundary
Vulnerability Intelligence does not scan a network, server, or website; discover installed software; execute exploits; or apply patches automatically. It prioritizes records and context supplied by configured sources and the application.
Incident Response
Use a five-step, evidence-driven workflow from initial description through reviewed outcome and report.
- 1Describe Incident
Enter a description and detection time. Add a title, affected asset, affected account, input source, and supported evidence file when available. Select Analyze Incident.
- 2Incident Summary
Review classification, severity, confidence, observed facts, hypotheses, and evidence gaps. Do not confirm compromise from an unsupported hypothesis.
- 3What to Check Next
Work through prioritized evidence checks. Record findings as supported, unsupported, or unresolved based on what was actually observed.
- 4Response Actions
Review proposed containment, eradication, and recovery actions. Approve disruptive actions only through your organization’s authorized process.
- 5Outcome & Report
Validate scope, containment, recovery, and residual risk. Generate the report, review it, then copy or download the PDF.
Reopen saved incidents
- Select View Incident History.
- Search by incident text or filter by status and severity.
- Open the intended incident and confirm its incident number and title before editing or exporting.
Clear reporting
Convert verified investigation work into a report while keeping the analyst responsible for accuracy and release.
Log Analysis report
- Open a completed analysis.
- Review the evidence, severity, findings, and mappings.
- Select Export Report.
- Review the exported content before distribution.
Incident PDF report
- Complete the incident’s evidence and response review.
- Select Generate Incident Report.
- Read the generated report and correct the incident record if needed.
- Select Download PDF and share it only with the intended recipients.
Before sharing any report
- Confirm identities, timestamps, incident number, scope, and affected assets.
- Remove unsupported conclusions and clearly label unresolved questions.
- Check that recommended actions match the evidence and current authority.
- Handle the exported file according to the organization’s data-classification policy.
Plans, billing, profile, and security settings
Plans & Billing
- Open Plans & Billing.
- Review the current plan, monthly usage, price, billing period, status, and available plan options.
- Use Manage Billing, upgrade, cancel, or resume only when the control is available for the account and configured provider.
- Wait for confirmed provider status before assuming paid access changed.
Settings
- Update display name, age, experience level, or designation, then select Save Profile.
- Upload PNG, JPG, GIF, or WebP profile photos up to 2 MB, or restore the default avatar.
- To change a password, enter the current password and a new 8–128 character password with uppercase, lowercase, number, and symbol.
- Sign in again after a successful password change.
Supported inputs and limits
Choose the workflow before choosing the file. An extension supported in one feature is not automatically accepted in another.
| Workflow | Supported input | Important limit or behavior |
|---|---|---|
| Log Analysis | Pasted events; TXT, LOG, JSON, JSONL, CSV | 25 MB per uploaded file; PDF is not a log-analysis input. |
| RAG Knowledge | TXT, LOG, JSON, JSONL, CSV, text-based PDF | 25 MB; the document must reach Ready before it can ground answers. |
| Incident evidence | PDF and supported evidence text/data files available in the upload control | 25 MB; attach only evidence authorized for that incident. |
| Chat attachment | PDF and supported security, text, document, email, markup, configuration, and source-code files shown by the file picker | 25 MB; analysis uses readable extracted text and may truncate very large extracted content. |
| Threat Intelligence | Single indicator or up to 100 newline-separated indicators | Provider coverage depends on deployment configuration and indicator type. |
| Profile photo | PNG, JPG/JPEG, GIF, WebP | 2 MB maximum. |
Files are validated by extension, detected content type, size, and content structure where applicable. Renaming an unsupported file does not make it supported.
Operational boundaries
- Analyze evidence provided to the workspace.
- Surface patterns, mappings, risk signals, and missing context.
- Retrieve from Ready knowledge documents.
- Enrich supported indicators through configured sources.
- Prioritize vulnerability and incident work.
- Prepare draft and exportable reports for review.
- Continuously scan a network, website, server, endpoint, or cloud account.
- Automatically discover all assets or installed software.
- Prove compromise from a score, model response, or intelligence hit alone.
- Run exploit code or validate a CVE by attacking a system.
- Automatically block, isolate, disable, patch, remediate, or close.
- Replace legal, privacy, executive, or incident-command authority.
Common troubleshooting steps
A page or result does not appear after sign-in
Confirm the profile pill shows the expected account, select the feature again, then refresh once. If the issue remains, record the time, feature, and visible error before contacting support.
A PDF cannot be indexed
Confirm it is under 25 MB and contains selectable, extractable text. Image-only scans generally require OCR before upload. Upload it with the RAG Knowledge purpose, then add it from Knowledge Base.
A knowledge answer has no useful support
Confirm the intended document is Ready and included in the selected scope. Ask a narrower question. Do not use an unsupported answer as an incident finding.
Threat enrichment is empty or unavailable
Check indicator format, type, provider freshness, and source status. Deployment provider configuration may limit coverage. No result does not establish that an indicator is safe.
A background investigation failed
Open the job status, capture the failure message, and retry only if the issue appears transient. Keep the completed Log Analysis as the source record.
Saved data looks like it belongs to another account
Stop working, verify the signed-in identity, log out, and sign back in. Do not edit, export, or distribute the unexpected record. Report the event to an administrator or support.
Include the feature name, approximate time, visible error, and safe reproduction steps. Never email passwords, API keys, access tokens, or sensitive evidence.